DRPS launches new program for disconnected 911 calls

As of Friday (Aug. 20), the DRPS has introducted a new automated text to any cell phone subscribers that accidentally dial 911.

According to a media release, DRPS Communications receives thousands of 911 calls that disconnect before any voice contact is made every year.

“Some of the reasons for these calls range from cell phone emergency call functions being activated by the inadvertent pressing of certain keys (pocket dials) to children playing with a cell phone,” reads a media release.

“The follow-up required for these disconnected calls takes valuable time away from communicators who should be responding to actual emergencies.”

As a result, a new automated one-way SMS (text) message will be sent to any cell phone in Durham Region that has dialled 911 and disconnected:

The text will read:

*** Do not reply to this text ***
YOUR PHONE DIALLED 911 but disconnected before reaching an operator. If you have an emergency, call 911 immediately and remain on the line.
You will receive a confirmation call from a blocked number – please answer your phone.
*** Do not reply to this text ***

Residents that receive this message on their cell phone, should expect a call from a 911 operator confirming the call was accidental and that you are not in need of assistance.

However, as the message also states, if you do require emergency assistance, you can not reply to the text, but instead must call 911.


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